Editor’s Note — Behind the Scenes of Clubland
This article marks the beginning of a new Bottom of the Ruck series taking an honest look at the off‑field realities of running a grassroots rugby club. The series aims to pull back the curtain on what it actually takes to run a rugby club, the unglamorous, essential, behind-the-scenes work that keeps clubland alive. From managing volunteers and governance to finances, facilities, and culture, this series is about the work that happens when nobody’s watching, the emails, the planning, the problem‑solving, and the people holding it all together. The goal isn’t to criticize or overwhelm, but to share lessons learned, spark better conversations, and help clubs build systems that are sustainable for the long haul.
Behind every thriving rugby club is a small group of people quietly holding the whole thing together. And that… might be the problem.
Introduction: The Hero We All Rely On
Enclosed are my opinions on what can be a sensitive subject in the grassroots. This collection is based on my own personal experiences along with lessons learned from other clubs around the globe. These are provided as insight, not gospel. Take what you will from them, use or alter what works for your club, and keep the conversation going.
Every grassroots rugby club has at least one and if they’re lucky maybe 3-4 of them. Most people in almost every club know exactly who it is at the mere mention.
The Super Volunteer.
They’re the first to arrive and the last one to leave. They’ve got the keys, the passwords, the contacts, the spreadsheets, the first-aid kit, and somehow the answer to every last-minute crisis. When something goes wrong, everyone turns to them. When something goes right, they quietly fade into the background.
They’re celebrated. Relied upon. Sometimes even joked about.
And far too often, they’re burned out. Even if they don’t show it on the outside. They very well may not even realize it… yet.
If you know this person, be wary. If you have more than one, consider your club lucky, but know that it can change quickly if you’re not careful. If your club only has one then you should already be on high alert. Change is needed before you lose one of your greatest assets.
Because when volunteer burnout sets in, it doesn’t just hurt people. It can quietly kill clubs.
How the Super Volunteer Is Born
The myth usually starts with good intentions.
Someone steps up “just for this season.” Or “just until we find someone else.” Or “just because nobody else will.” They care deeply about the club, the players, the kids, the culture, so they do what needs to be done whenever called upon.
Then they do a bit more.
Then a bit more after that.
Before long, one person is:
- Running match days
- Managing registrations
- Fundraising
- Booking refs
- Coordinating socials
- Ordering kit
- Posting on social media
- Chasing invoices
- Unlocking the gates
And the club starts to believe this is normal. Members that have been around a while enjoy and respect that someone else is stepping up and doing a great job. Former volunteers love seeing someone else involved, so they can get a rest. For newer members, this person is all that they know, so the bar and expectations are already set.
It seemingly happens overnight, but in reality it is a slow process. Before you realize what is happening, there are a few key people doing nearly everything. An even scarier position is when there is one person carrying the load.
The danger isn’t that people care too much.
The danger is that clubs quietly build systems that depend on heroic effort rather than a sustainable structure that spreads out tasks and responsibility.
Burnout Doesn’t Look Like Quitting (At First)
Burnout rarely arrives with a dramatic exit.
It creeps in.
- Missed emails
- Shorter tempers
- Tasks slipping through the cracks
- A once passionate volunteer going quiet
- “I’ll get to it later” becoming the norm
From the outside, it can look like someone just needs a break.
From the inside, it feels like carrying the entire club on your back. The feeling that it could all crumble at any time. Taking a line from JRR Tolkien, “like butter scraped over too much bread.”
I have felt it many times over the years, sometimes worse than others. It always starts as a noble endeavor. Then it slowly becomes an unbearable weight. The pandemic was a difficult time for most of the grassroots. The thing that most of us do in order to deal with the stresses of life was shut down.
To make matters worse, while rugby wasn’t being played, clubs continued to operate and have expenses. This combination led to many people falling into the Super Volunteer role. It was a dangerous time and unfortunately we saw too many clubs fold during the pandemic.
When that person finally does step away, even temporarily, the fallout can be immediate:
- Maintenance goes unfinished
- Planning falls apart
- Admin tasks grinds to a halt
- Knowledge disappears overnight
- Resentment builds
That’s when clubs realize they weren’t short on volunteers.
They were over-reliant on one.
Why This Is a Club-Level Problem (Not a People Problem)
Here’s the uncomfortable truth:
Burnout isn’t a failure of commitment.
It’s a failure of structure.
Grassroots rugby is built on volunteerism, but too often, clubs confuse gratitude with governance. Thanking someone for doing everything doesn’t fix the fact that they shouldn’t be doing everything.
When roles aren’t clearly defined, documented, or shared, clubs create invisible pressure:
- “If I don’t do this, nobody will.”
- “It’s easier if I just handle it myself.”
- “I don’t want to burden anyone else.”
I have been there and then some. Each and every one of these phrases became my mantra for a time. Even though I was doing what I thought was the best for our club, I’m here to say that it was completely wrong. I became trapped by my own level of commitment which was fine for me, but it created an unrealistic standard for others. My level of activity was counterproductive as it scared away other volunteers who couldn’t keep pace.
Then it became painstakingly obvious to me.
Strong clubs don’t run on heroics.
They run on systems.
Practical Ways Clubs Can Reduce Burnout
This doesn’t require a complete overhaul overnight. Small changes matter. Permanent, lasting cultural changes require time to build and most of all it requires consistency.
1. Break Roles Into Smaller Jobs
Split up responsibilities into micro-roles:
- Match-day setup
- Match/Ref liaison
- Kit inventory and cleaning
- Social media posting
- Cooking/Serving
- Field Maintenance, etc., etc.
Smaller tasks are easier to say yes to. Something that takes six hours to complete could be finished in 1-2 hours with more people involved. All of your volunteers have lives beyond rugby. They have families, jobs, and it is important that tasks don’t overwhelm your helpers. Do you think it is easier to say “yes” to a one hour task or something that takes six hours?
2. Document Everything
If one person disappearing would cause chaos, you’re at risk.
- Create shared folders
- Standard operating procedures – “How we do things here” docs
- Position descriptions
- Simple checklists
- Passwords to accounts – website, social media, etc.
3. Normalize Saying No
Clubs should expect volunteers to set boundaries. Then respect them. This is a cue to get more people involved, which can be difficult, but worth it in the long run. Creating a wider base of volunteers means that you don’t need to rely on the same 3-4 people over and over again. Which, in turn, allows them to say “no” at times without the guilt of letting down the club.
4. Rotate Responsibility
Not every role needs to be permanent. Seasonal or rotating roles reduce fatigue and build depth. Many hands make light work. Spreading the workload around also helps build up skills within the club. Cross training is important in succession planning. It also helps newer volunteers grow and learn with a mentor right beside them which is way better than throwing them into the deep end.
Building a Culture That Protects Its People
Healthy clubs don’t just celebrate volunteers, they protect them. They are a valuable resource, just as important than the players that take the pitch.
That means:
- Asking “Who else can help?” before asking one person to do more
- Checking in before things break
- Celebrating your volunteers
- Valuing sustainability as much as success
- Developing pathways into club leadership – succession planning
Rugby prides itself on looking after its own. That shouldn’t stop when the boots come off. A playing career is relatively short for most, but being a volunteer could last for decades if cultivated properly. The transition from player to volunteer isn’t discussed enough.
When your playing days are over, there are so many great ways to stay involved:
- Coach
- Referee
- Committee member – membership, fundraising, etc.
- Lending a hand with various tasks around your club
People should leave their volunteer experience feeling fulfilled and proud, not worn out and unappreciated. You want them to keep coming back. Right? If so, it is important that your club build a culture where volunteers are developed, appreciated, and not overworked.
Closing: From Survival to Sustainability
The Super Volunteer myth tells us that clubs survive because of extraordinary people.
The truth is stronger than that.
Clubs thrive when ordinary people are supported and set up to succeed. This gives them the space to do extraordinary things without requiring extraordinary effort.
If we want grassroots rugby to last, not just this season, but for generations, we need to stop burning out the people who make it possible.
This series will continue to explore the realities behind the scenes: governance, admin, money, facilities, communication, and culture. Not to scare people away, but to start the conversations that help clubs build something sustainable.
Because our goal at Bottom of the Ruck isn’t to just do more.
It’s to do this together.